Support

Write to [email protected] and a person answers.

Common questions

• Restore a purchase: You → Plans → Restore purchases. It uses the Apple Account that bought it; Closeverse has no account of its own.
• Move from Lifetime to Pro: You → Plans → See Closeverse Pro. If you own Lifetime, the App Store charges only the difference.
• Ask someone where they are: open their profile and tap Ask where they are. They need Closeverse too, and they choose whether to answer.
• Redeem a code: You → Redeem a code, and Apple's own sheet opens.
• Export your data: You → Your data → Export. You choose a passphrase, and the file is yours.
• Import a backup: You → Your data → Import, then the passphrase you chose.
• Delete everything: You → Your data → Delete everything. It also clears iCloud, your reminders and the Spotlight index, and cannot be undone.
• Turn sync on or off: You → iCloud. The change applies the next time you open the app.
• Too many notifications: You → Notifications. Every category has a switch, there is a daily limit, quiet hours, and a mute switch for each person.
• You do not know someone's birth time: leave it out. The chart then shows no houses and no Ascendant, and says why.

Something is wrong

Write to [email protected] with your iPhone model, the iOS version and what happened. If it is about your data, please do not send the file: describe what you saw instead.